Privacy Policy

Last updated: 11 March 2026

NO BS Private Investigators ("we", "us", "our") is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) of South Africa. This Privacy Policy explains how we collect, use, store, and protect information gathered through our website at no-bs.online.

1. Information We Collect

When you submit an enquiry through our contact form, we collect:

• Full name — to address you personally
• Email address — to respond to your enquiry
• Phone number — to contact you if requested
• Service type — to understand your needs
• Message content — the details of your enquiry

We do not collect any information automatically through tracking cookies, analytics, or third-party scripts. We use essential cookies only for website functionality.

2. Purpose of Processing

Your personal information is processed solely for the purpose of:

• Responding to your enquiry
• Providing you with a consultation or quote
• Maintaining an audit trail for quality assurance

We will never use your information for marketing purposes unless you explicitly opt in.

3. Legal Basis

We process your personal information based on your explicit consent given when you check the consent box on our contact form, as required by Section 11(1)(a) of POPIA.

4. Data Retention

Contact form submissions are automatically deleted after 90 days unless they relate to an active investigation or ongoing business relationship. You may request earlier deletion at any time.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

• SSL/TLS encryption for all data in transit
• Encrypted database storage
• IP address hashing (we do not store your actual IP address)
• Input sanitisation to prevent injection attacks
• Rate limiting to prevent abuse
• Regular security audits

6. Third-Party Sharing

We do not sell, trade, or share your personal information with any third parties. Your enquiry details are seen only by authorised NO BS Private Investigators personnel.

The only exception is where we are legally compelled to disclose information by a competent court or regulatory authority.

7. Your Rights Under POPIA

As a data subject, you have the right to:

• Access — Request a copy of the personal information we hold about you
• Correction — Request that we correct or update inaccurate information
• Deletion — Request that we delete your personal information
• Object — Object to the processing of your personal information
• Withdraw consent — Withdraw your consent at any time

To exercise any of these rights, please contact us using the form on our website or by email.

8. Cross-Border Transfers

Your personal information is stored on secure servers and is not transferred outside of South Africa unless required for a specific investigation with your prior consent.

9. Complaints

If you believe your personal information has been mishandled, you have the right to lodge a complaint with the Information Regulator (South Africa):

• Website: inforegulator.org.za
• Email: complaints.IR@justice.gov.za

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

For any privacy-related questions or requests, please contact us through our website enquiry form.